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RETURNS AND EXCHANGES:
Returns & Exchanges will ONLY be accepted if your order is damaged in transit or you have received the incorrect product. In case your order is damaged in transit or you have received the wrong product you may return them exactly how they were received (unworn, with original packaging). If the delivered goods have defected then the buyer should call the customer care for return or exchange within the 3 days of delivering the goods. Our decision will be the final decision regarding the return or exchange of goods.
It is compulsory to abide by the following rules in the case of returning the product.
- Please inform us within 3 days of receipt of the order via email or phone call.
- Before we arrange for your damaged/incorrect product to be returned to us you are required to send us a photograph of the product, then, it is up to the discretion of the APKA INTERIOR PRIVATE LIMITED Quality control team to decide whether the product is approved for return.
- Once we have received an e-mail notifying us of your concern with the product image and our Quality Control team has authorized the return we will inform you of the most mutually convenient return method.
- APKA INTERIOR PRIVATE LIMITED will replace the items free of charge if possible or issue a refund for the cost of goods to the credit/debit card used for online shopping. We will refund the purchase price of the DIY Garments and the shipping charges. Refunds will only be made after we have received the shipment in its original packaging.
- We are not responsible for lost or damaged packages. We are not liable for any returns that we were not notified about first.
REFUNDS WILL BE DONE IN THE FOLLOWING CASE:
- Genuine quality issues.
- Packages lost in transit.
- In case APKA INTERIOR PRIVATE LIMITED Quality control team discovers that a wrong item has been shipped to you.
- You will be paid back by the way you paid us.
NO REFUNDS WILL BE GIVEN IN THE FOLLOWING CASES:
- Incorrect or outdated delivery address.
- Incorrect address format including any form of a PO Box address
- After 3 failed delivery attempts by transportation agencies
- Package refused by the recipient.
- Products returned in a used or damaged condition.
- Minor color and design variation(s). All products are handcrafted and use premium raw material so there may be some variation from the photographs on our website.
- If the Garments is not faulty or damaged.
