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Frequently Asked Questions
Log in and select My Account from the top menu to change your password. By entering your new password and confirming it, you can change your password.
If you're having trouble logging in with your password, try resetting it or try logging in using your registered mobile number and OTP.
On the upper right-hand side of the page, click the 'Login' link. This will bring up a window with a link that says "Forgot Password?" We'll send you instructions for getting a new password to your registered email address.
Our emails may possibly end up in your junk or spam folder. Please mark the emails from Apkainterior as "not spam" and drag and drop the email into the Primary tab.
We'll be sad to see you go but if you no longer want to receive our exclusive offers and promotions, unsubscribing is simple: Open any of our email (promotional offers). At the bottom of the email, you'll find an unsubscribe link. Click it. That's it! Following that, you will not get any promotional offers.
We apologize that we do not accept order rescheduling through our website. For any information, kindly contact us on our toll free number 1800-889-0891 or mail us at email@example.com
In order to ensure a quick delivery, we put our products into production with immediate effect. You can cancel your order by contacting our customer care on our toll free number 1800-889-0891 or mail us at firstname.lastname@example.org as long as its production has not been started. Once the order confirmation is admitted, the order cannot be cancelled. We also have the right to eliminate any order/s if any account information proffered by the user is found to be questionable. We hold the right, at our sole discretion, to decline or withdraw any order for any reason. In some cases, we may also require further confirmations or information before taking any order.
We are sorry to inform you that we do not deal with B2B Order.
You will receive an email and an SMS with order details once the order has been placed. The shipment can be tracked by using the link provided in the email.
As soon as our courier partners collect the package, we generate and share the tracking URL. However, it may take up to 48 hours for courier partners to update tracking information on their websites, so your order may not be traced during this time. If your package was recently shipped, try tracking it with the tracking link and the tracking number after 24 hours.
Ordered Awaiting Confirmation: Your online payment may not reach us immediately due to technical glitches at the payment gateway or at the bank's end. Your order will be marked as "pending verification" in this situation. Payment Failed: Your online payment attempt was unsuccessful. You can try again with a different payment method or card. Order Confirmed: Your payment has been received, and your order has been confirmed. Item Shipped: The vendor has dispatched the product you requested. Our logistic partner does a quality check before delivering to your address. Delivered: Your order was delivered successfully. Order Refunded: We processed your refund request. The original payment method will receive a refund for the amount. Refunds usually take 7 to 10 days to reflect on your card or in your bank account.
After the order is placed, you are not allowed to change any attribute. Please get in touch with our customer care on our toll free number 1800-889-0891 or mail us at email@example.com. We’ll try our best to assist you.
We have skilled and qualified account managers who take care of the rest for you after you place the order and provide you with additional assistance until you receive the orders.
We are sorry to inform you that we are not offering any customization. However, if you want to get a default displayed product made from scratch, we can create one for you.
If you have any queries about a product, please contact us at any time and we will respond within 12 business hours, or call us at toll free number 18008890891.
The order process on Apkainetrior is very simple. Simply follow the steps below: Click ‘Buy Now’ after you've chosen the item you want to buy. You'll be taken to the ‘Order Summary’ Page, where you may check the order details. You can also use the coupon box to add an available coupon. When you're ready, click ‘Continue’ to enter your address. You can now login if you are a registered user. If you are not a registered user, you can either register or check out as a guest. After you've logged in, confirm the shipping and billing addresses, then click ‘Proceed to Pay’. You can choose from a range of payment methods and click on ‘Proceed to Pay Securely’. You will receive an order ID and confirmation email after your order has been confirmed.
If your order status is ‘Pending Verification’ or ‘Awaiting Confirmation’, don't be concerned. Your online payment might have not reached us immediately due to technical difficulties at the payment gateway or at the bank's end. Your order will be marked as ‘Pending Verification’ in this scenario. You may need to wait up to 3 working days for your bank to confirm the payment to us if the amount has been debited from your account. If the payment has not been deducted from your account, please call us to cancel your pending order and complete the purchase of your desired item by using the online payment option or another payment method. If you used a coupon on a Pending Verification order, you can only use it on another order if the pending order has been cancelled.
The shipping or billing address cannot be changed after an order has been placed for security and legal reasons. If your address changes between ordering and receiving a product, please contact us on our toll free number 1800-889-0891 or mail us at firstname.lastname@example.org and we will do our best to assist you.
You will be unable to change the parameters once the order has been confirmed.
While our team makes every effort to ensure that the products are available at all times and that regular stock updates are performed, there could still be a possibility that the product stock has finished for a certain period of time.
We regularly update our product range with new items, but every once in a while, you may miss out on something. Enter your contact number in the ‘Notify Me’ box next to the product, and you'll be the first to know when it's back in stock.
We have no choice but to cancel the order in such a circumstance. Please be assured that if your order is canceled due to a stock issue, you will be repaid the whole amount within 7-10 working days. If you order various quantities and one or more of the items are out of stock, the remaining items will be delivered as ordered while the out-of-stock item/s will be refunded.
You can choose to receive an email notification when the chosen item returns to stock. All you have to do is select ‘Notify Me’ for the item that is out of stock and opt in. Enter your contact details and click ‘Submit’. You will be alerted when the chosen item is added back on our website.
It's possible that your coupon isn't functioning for one of the following reasons: The coupon's validity might well have expired. It's possible that the voucher has already been used. Certain deal items may be excluded from the coupon's use. Additional coupons are not available to these items because they are already at their lowest price. If the value of the shopping cart is less than the required value, the coupon will not be valid. The coupon may be linked to the user account to which it was sent. Login to the correct user account to access it. Incase of any assistance required you can chat with us or reach us at email@example.com, or call us on 18008890891.
In a single transaction or cart, only one coupon can be applied. You can, however, combine numerous goods in one cart to save money with a single coupon.
Within 48 hours after placing your order, you can choose to cancel one or more items in your order from your "My Orders" area by clicking on the "Cancel" button. If there are no delivery charge/s, a cancellation fee of 4% of the product bill will be charged to the total paid amount while processing the refund for the filed request; if there are delivery charge/s, only the delivery charge/s will be deducted and the remaining amount will be refunded. If you are a guest user, please call us between 10 a.m. and 7 p.m. on 18008890891. (Monday to Sunday).
While our team tries everything possible to ensure that the products are always available and that regular stock updates are performed, your order may nevertheless be canceled for one or more of the following reasons: The product was certainly out of stock and arrangement for a replacement product within the specified shipping date as stated on the product information page was not available. Our logistic partners are unable to deliver the product at the chosen delivery location due to unforeseen circumstances.
Yes, using your credit card, debit card, or bank transfer to pay on Apkainterior is completely safe. For online payments, we follow RBI recommendations, which include utilizing the 'MasterCard 3D Secure' PIN and the 'Verified by VISA' PIN. Apkainterior is a PCI DSS-compliant e-commerce site that does not keep any credit card or financial information on its servers. All transactions are conducted through secure bank servers that are PCI DSS-II compliant, ensuring the highest level of security for your online transactions.
Apkainterior provides a variety of payment methods to meet your needs and provide optimum flexibility. Apkainerior now accepts the following payment methods: Internet banking. We've collaborated with 57 of India's top banks. Visa, Mastercard, American Express, and Diners Club are all accepted credit cards. In India, all of the major banks issued debit cards. Online wallets include Mobikwik, Paytm, and PayzappPayPal (accessible only on the website and mobile site).
Apkainterior provides a flexible payment option via EMI, which is accessible on selected products via all the major banks in India for terms ranging from 3 months to even 24 months.
Transactions could fail due to multiple reasons: Account data, the billing address, and the password (for NET banking) that were provided to the payment gateway are incorrect . Your Internet connection was compromised during the process. If any amount has been debited after payment failure, it will be reflected back within 7 working days to your original payment mode. Regarding the aforementioned information, kindly address any inquiries to assistance at firstname.lastname@example.org
Please contact us before making an order for such products so that we can assist you.
A recipient's signature serves as confirmation of delivery on all of our deliveries. In order to prevent theft and address misdirection, we also provide an OTP that is valid for just 24 hours. Please check with your family, neighbours, security, the mail room, reception, and anybody else who might have accepted the order on your behalf.
RTO (Returned To Origin) shipments are reported in the following situations: Delivery was attempted more than once but failed either due to an incorrect address or no one being present at the specified address. Because the address was either incomplete or the pin code was incorrect, the address could not be found. The order was declined by you or someone at your delivery address. Our customer service team will attempt to contact you at your registered phone number in this situation. If that number does not respond or is not reachable, the package is returned to the origin.
We only deliver to the shipping address you specify in your order.
The delivery time of a product is influenced by several factors, including the type of product, the location from which it is bought, and the logistic network available at both the origin and your location. However, we make every effort to obtain the product and deliver it as quickly as possible.
On the item page, enter your delivery pin code to see if it can be delivered to your location.
Apkainterior does not ship outside of India at this time. However, Apkainterior allows you to shop for your loved ones in India from anywhere in the world using your international credit or debit cards issued in India. Make sure the shipping address is in India.
Sorry. We do not currently provide gift-wrapping services. Without an invoice, we are unable to dispatch any items. All shipments must be accompanied with an invoice to comply with the legislation controlling the movement of goods in India, as well as for tax and regulatory purposes.
Although we offer FREE SHIPPING on our furniture selection, shipping fees do apply to ODA (outside delivery area) pincodes. For orders under Rs. 1000, shipping is available for a small fee (Rs.99).
If you receive an email stating that your item has arrived in your state or city, it is because it was shipped from a faraway place and is still on its way to you.
Apkainterior shipping arrangements to your doorstep have been designed to ensure a zero-damage, hassle-free experience, please contact us immediately, in case: If there are any defects or breakages that unavoidably happened during shipping, your item is guaranteed to be rectified. Your item arrives in damaged condition. All claims for damage must be made within 5 days of receipt of the item. The request for refund is processed as soon as we receive the uninterrupted unboxing video proof of the product to ascertain the extent of the damage and then collect the product/s. We request the customers to kindly retain all the packing materials unless instructed otherwise by our team. Please allow up to 7-10 working days for reverse pick up and subsequently to process the refund.
We offer a 7-Day Return Policy for the selected products. Returns are only permitted in the following circumstances: Damaged Product Manufacturing Defect Incomplete Product Incorrect Product The time frame begins on the day the product was delivered, as confirmed by our logistics team or our courier partners. Please provide us with uninterrupted unboxing video proof that clearly shows the damaged part(manufacturing defect/ breakage while shipping), so we can determine the reason for the return. After submitting the return request our representative will call you within 48 hours. A reverse pick up will be initiated as soon as the refund complaint is validated. We request the customers to kindly retain all the packing materials unless instructed otherwise by our team. Once the product is picked up, refund will be initiated to the original mode of payment within 48 hours. Banks and payment gateways typically take between 7-10 working days to credit the money to your account, depending on the payment method you selected.
The returned product/s should be in its original packaging, and in the same condition as you received the product. Please ensure that all the tags, peripherals, warranty/ guarantee card and accessories including keys, straps and locks are intact. The Easy Return Policy at Apkainterior is absolutely hassle-free. Once we validate the refund, we will pick up the product through our own in-house logistics team. All you need to ensure is that you send us an uninterrupted unboxing video of the faulty/incorrect product within 7 days of delivery.
Items cannot be refunded/ replaced for any reasons other than the following: Damage on arrival, manufacturing defect & incorrect product received.
Manufacturing defects in production work are covered under the warranty. We offer the same warranty that the company offers for hardware and appliances.
Yes, you will receive a warranty card along with the product if its brand provides warranty on its product/s.
Any refund against a return request made to Apkainterior customer support and collected by courier shall be processed only upon receipt of the product in unused condition along with the original invoice. After the product is received and verified by Apkainterior we shall process a refund/replacement within 48 hours. For remote locations or Tier 2/Tier 3 cities we may take additional time to process replacement requests. Refund will be credited to the original payment method within 7-10 working days after we receive and validate the defective product. Please call at toll free no. 1800-889-0891 (10.00am-6.30pm IST; 6 days a week), email to email@example.com for any queries or concerns about our returns and exchange policy.
The warranty that we offer differs from product to product, based on the materials used. Please refer to the ‘Specifications’ section for warranty related information.