Log in and select My Account from the top menu to change your password. By
entering your new password and confirming it, you can change your password.
If you're having trouble logging in with your password, try resetting it or
try logging in using your registered mobile number and OTP.
On the upper right-hand side of the page, click the 'Login' link. This will
bring up a window with a link that says "Forgot Password?" We'll send you
instructions for getting a new password to your registered email address.
Our emails may possibly end up in your junk or spam folder. Please mark the
emails from Apkainterior as "not spam" and drag and drop the email into the
We'll be sad to see you go but if you no longer want to receive our
exclusive offers and promotions, unsubscribing is simple:
Open any of our email (promotional offers).
At the bottom of the email, you'll find an unsubscribe link. Click it.
That's it! Following that, you will not get any promotional offers.
We apologize that we do not accept order rescheduling through our website.
For any information, kindly contact us on our toll free number 1800-889-0891
or mail us at firstname.lastname@example.org
In order to ensure a quick delivery, we put our products into production
with immediate effect. You can cancel your order by contacting our customer
care on our toll free number 1800-889-0891 or mail us at email@example.com
as long as its production has not been started. Once the order confirmation
is admitted, the order cannot be cancelled.
We also have the right to eliminate any order/s if any account information
proffered by the user is found to be questionable. We hold the right, at our
sole discretion, to decline or withdraw any order for any reason. In some
cases, we may also require further confirmations or information before
taking any order.
We are sorry to inform you that we do not deal with B2B Order.
You will receive an email and an SMS with order details once the order has
been placed. The shipment can be tracked by using the link provided in the
As soon as our courier partners collect the package, we generate and share
the tracking URL. However, it may take up to 48 hours for courier partners
to update tracking information on their websites, so your order may not be
traced during this time. If your package was recently shipped, try tracking
it with the tracking link and the tracking number after 24 hours.
Ordered Awaiting Confirmation: Your online payment may not reach us
immediately due to technical glitches at the payment gateway or at the
bank's end. Your order will be marked as "pending verification" in this
Payment Failed: Your online payment attempt was unsuccessful. You can try
again with a different payment method or card.
Order Confirmed: Your payment has been received, and your order has been
Item Shipped: The vendor has dispatched the product you requested. Our
logistic partner does a quality check before delivering to your address.
Delivered: Your order was delivered successfully.
Order Refunded: We processed your refund request. The original payment
method will receive a refund for the amount. Refunds usually take 7 to 10
days to reflect on your card or in your bank account.
After the order is placed, you are not allowed to change any attribute.
Please get in touch with our customer care on our toll free number
1800-889-0891 or mail us at firstname.lastname@example.org. We’ll try our best to
We have skilled and qualified account managers who take care of the rest for
you after you place the order and provide you with additional assistance
until you receive the orders.
We are sorry to inform you that we are not offering any customization.
However, if you want to get a default displayed product made from scratch,
we can create one for you.
If you have any queries about a product, please contact us at any time and
we will respond within 12 business hours, or call us at toll free number
The order process on Apkainetrior is very simple. Simply follow the steps
Click ‘Buy Now’ after you've chosen the item you want to buy.
You'll be taken to the ‘Order Summary’ Page, where you may check the order
details. You can also use the coupon box to add an available coupon. When
you're ready, click ‘Continue’ to enter your address.
You can now login if you are a registered user. If you are not a registered
user, you can either register or check out as a guest.
After you've logged in, confirm the shipping and billing addresses, then
click ‘Proceed to Pay’.
You can choose from a range of payment methods and click on ‘Proceed to Pay
You will receive an order ID and confirmation email after your order has
If your order status is ‘Pending Verification’ or ‘Awaiting Confirmation’,
don't be concerned.
Your online payment might have not reached us immediately due to technical
difficulties at the payment gateway or at the bank's end. Your order will be
marked as ‘Pending Verification’ in this scenario.
You may need to wait up to 3 working days for your bank to confirm the
payment to us if the amount has been debited from your account.
If the payment has not been deducted from your account, please call us to
cancel your pending order and complete the purchase of your desired item by
using the online payment option or another payment method.
If you used a coupon on a Pending Verification order, you can only use it on
another order if the pending order has been cancelled.
The shipping or billing address cannot be changed after an order has been
placed for security and legal reasons. If your address changes between
ordering and receiving a product, please contact us on our toll free number
1800-889-0891 or mail us at email@example.com and we will do our best to
You will be unable to change the parameters once the order has been
While our team makes every effort to ensure that the products are available
at all times and that regular stock updates are performed, there could still
be a possibility that the product stock has finished for a certain period of
We regularly update our product range with new items, but every once in a
while, you may miss out on something. Enter your contact number in the
‘Notify Me’ box next to the product, and you'll be the first to know when
it's back in stock.
We have no choice but to cancel the order in such a circumstance. Please be
assured that if your order is canceled due to a stock issue, you will be
repaid the whole amount within 7-10 working days. If you order various
quantities and one or more of the items are out of stock, the remaining
items will be delivered as ordered while the out-of-stock item/s will be
You can choose to receive an email notification when the chosen item returns
to stock. All you have to do is select ‘Notify Me’ for the item that is out
of stock and opt in. Enter your contact details and click ‘Submit’. You will
be alerted when the chosen item is added back on our website.
It's possible that your coupon isn't functioning for one of the following
The coupon's validity might well have expired.
It's possible that the voucher has already been used.
Certain deal items may be excluded from the coupon's use. Additional coupons
are not available to these items because they are already at their lowest
If the value of the shopping cart is less than the required value, the
coupon will not be valid.
The coupon may be linked to the user account to which it was sent. Login to
the correct user account to access it.
Incase of any assistance required you can chat with us or reach us at
firstname.lastname@example.org, or call us on 18008890891.
In a single transaction or cart, only one coupon can be applied. You can,
however, combine numerous goods in one cart to save money with a single
Within 48 hours after placing your order, you can choose to cancel one or
more items in your order from your "My Orders" area by clicking on the
"Cancel" button. If there are no delivery charge/s, a cancellation fee of 4%
of the product bill will be charged to the total paid amount while
processing the refund for the filed request; if there are delivery charge/s,
only the delivery charge/s will be deducted and the remaining amount will be
refunded. If you are a guest user, please call us between 10 a.m. and 7 p.m.
on 18008890891. (Monday to Sunday).
While our team tries everything possible to ensure that the products are
always available and that regular stock updates are performed, your order
may nevertheless be canceled for one or more of the following reasons:
The product was certainly out of stock and arrangement for a replacement
product within the specified shipping date as stated on the product
information page was not available.
Our logistic partners are unable to deliver the product at the chosen
delivery location due to unforeseen circumstances.
Yes, using your credit card, debit card, or bank transfer to pay on
Apkainterior is completely safe. For online payments, we follow RBI
recommendations, which include utilizing the 'MasterCard 3D Secure' PIN and
the 'Verified by VISA' PIN.
Apkainterior is a PCI DSS-compliant e-commerce site that does not keep any
credit card or financial information on its servers. All transactions are
conducted through secure bank servers that are PCI DSS-II compliant,
ensuring the highest level of security for your online transactions.
Your personal information is absolutely safe with us. Your data is encrypted
on our systems, and we never share it to third parties. Your personal
information is solely used to communicate with you regarding your order, to
deliver your products, and to send communications. To learn more, you may
Apkainterior provides a variety of payment methods to meet your needs and
provide optimum flexibility.
Apkainerior now accepts the following payment methods:
We've collaborated with 57 of India's top banks.
Visa, Mastercard, American Express, and Diners Club are all accepted credit
In India, all of the major banks issued debit cards.
Online wallets include Mobikwik, Paytm, and PayzappPayPal (accessible only
on the website and mobile site).
Apkainterior provides a flexible payment option via EMI, which is accessible
on selected products via all the major banks in India for terms ranging from
3 months to even 24 months.
Transactions could fail due to multiple reasons:
Account data, the billing address, and the password (for NET banking) that
were provided to the payment gateway are incorrect .
Your Internet connection was compromised during the process.
If any amount has been debited after payment failure, it will be reflected
back within 7 working days to your original payment mode.
Regarding the aforementioned information, kindly address any inquiries to
assistance at email@example.com
Please contact us before making an order for such products so that we can
A recipient's signature serves as confirmation of delivery on all of our
deliveries. In order to prevent theft and address misdirection, we also
provide an OTP that is valid for just 24 hours. Please check with your
family, neighbours, security, the mail room, reception, and anybody else who
might have accepted the order on your behalf.
RTO (Returned To Origin) shipments are reported in the following situations:
Delivery was attempted more than once but failed either due to an incorrect
address or no one being present at the specified address.
Because the address was either incomplete or the pin code was incorrect, the
address could not be found.
The order was declined by you or someone at your delivery address.
Our customer service team will attempt to contact you at your registered
phone number in this situation. If that number does not respond or is not
reachable, the package is returned to the origin.
We only deliver to the shipping address you specify in your order.
The delivery time of a product is influenced by several factors, including
the type of product, the location from which it is bought, and the logistic
network available at both the origin and your location. However, we make
every effort to obtain the product and deliver it as quickly as possible.
On the item page, enter your delivery pin code to see if it can be delivered
to your location.
Apkainterior does not ship outside of India at this time. However,
Apkainterior allows you to shop for your loved ones in India from anywhere
in the world using your international credit or debit cards issued in India.
Make sure the shipping address is in India.
Sorry. We do not currently provide gift-wrapping services.
Without an invoice, we are unable to dispatch any items. All shipments must
be accompanied with an invoice to comply with the legislation controlling
the movement of goods in India, as well as for tax and regulatory purposes.
Although we offer FREE SHIPPING on our furniture selection, shipping fees do
apply to ODA (outside delivery area) pincodes. For orders under Rs. 1000,
shipping is available for a small fee (Rs.99).
If you receive an email stating that your item has arrived in your state or
city, it is because it was shipped from a faraway place and is still on its
way to you.
Apkainterior shipping arrangements to your doorstep have been designed to
ensure a zero-damage, hassle-free experience, please contact us immediately,
If there are any defects or breakages that unavoidably happened during
shipping, your item is guaranteed to be rectified.
Your item arrives in damaged condition. All claims for damage must be made
within 5 days of receipt of the item.
The request for refund is processed as soon as we receive the uninterrupted
unboxing video proof of the product to ascertain the extent of the damage
and then collect the product/s. We request the customers to kindly retain
all the packing materials unless instructed otherwise by our team.
Please allow up to 7-10 working days for reverse pick up and subsequently to
process the refund.
We offer a 7-Day Return Policy for the selected products.
Returns are only permitted in the following circumstances:
The time frame begins on the day the product was delivered, as confirmed by
our logistics team or our courier partners.
Please provide us with uninterrupted unboxing video proof that clearly shows
the damaged part(manufacturing defect/ breakage while shipping), so we can
determine the reason for the return.
After submitting the return request our representative will call you within
48 hours. A reverse pick up will be initiated as soon as the refund
complaint is validated.
We request the customers to kindly retain all the packing materials unless
instructed otherwise by our team. Once the product is picked up, refund will
be initiated to the original mode of payment within 48 hours.
Banks and payment gateways typically take between 7-10 working days to
credit the money to your account, depending on the payment method you
The returned product/s should be in its original packaging, and in the same
condition as you received the product. Please ensure that all the tags,
peripherals, warranty/ guarantee card and accessories including keys, straps
and locks are intact.
The Easy Return Policy at Apkainterior is absolutely hassle-free. Once we
validate the refund, we will pick up the product through our own in-house
logistics team. All you need to ensure is that you send us an uninterrupted
unboxing video of the faulty/incorrect product within 7 days of delivery.
Items cannot be refunded/ replaced for any reasons other than the following:
Damage on arrival, manufacturing defect & incorrect product received.
Manufacturing defects in production work are covered under the warranty. We
offer the same warranty that the company offers for hardware and appliances.
Yes, you will receive a warranty card along with the product if its brand
provides warranty on its product/s.
Any refund against a return request made to Apkainterior customer support
and collected by courier shall be processed only upon receipt of the product
in unused condition along with the original invoice.
After the product is received and verified by Apkainterior we shall process
a refund/replacement within 48 hours. For remote locations or Tier 2/Tier 3
cities we may take additional time to process replacement requests.
Refund will be credited to the original payment method within 7-10 working
days after we receive and validate the defective product.
Please call at toll free no. 1800-889-0891 (10.00am-6.30pm IST; 6 days a
week), email to firstname.lastname@example.org for any queries or concerns about
our returns and exchange policy.
The warranty that we offer differs from product to product, based on the
materials used. Please refer to the ‘Specifications’ section for warranty